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Shipping & Returns

Returns Policy

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Please provide a business-hours address and contact details at checkout. All deliveries must be accepted by a person over the age of 18. If there is no party over the age of 18, additional redeliver fees may apply. Please allow five working days for standard courier deliveries to east coast metro locations – Sydney, Melbourne and Brisbane. Please allow ten working days for standard courier deliveries to all other parts of Australia, including Western Australia, Tasmania, South Australia, Northern Territory and rural eastern locations. These times may extend during heavy traffic periods, such as pre-Christmas. We dispatch daily.

 

Shipping Information
    Your Location

    Shipping Cost

    NSW Metro 

   

    FREE - Orders $300 and over

    $14 - Orders under $300

   

    Australian Capital Territory

    Northern Territory

    Queensland

    South Australia

    Tasmania

    Victoria

    Western Australia

    $25 - All Orders

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